Learning Mindset – Asking Questions Standard

Promote a workplace culture in which staff freely ask questions when unsure, and respond honestly when they do not know. This supports learning, safety, and continuous improvement.
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Steps

  1. Standard Description

    There are no dumb questions.

    All staff are expected to:

    • Ask questions whenever they do not know, are unsure, or need clarification.
    • Seek understanding rather than proceeding with uncertainty.
    • Respond honestly when asked a question. If they do not know the answer, they

    must say so clearly.

    Leaders and experienced staff must encourage questions and model this behaviour.

    Reason: A learning mindset improves communication, reduces mistakes, and builds

    competence across the team.

  2. Measurement Method

    Observe team interactions. Confirm that:

    • Staff ask clarifying questions without hesitation.
    • Responses are honest and free from bluffing.
    • Managers respond supportively to questions.
  3. Applies To
    • All staff
    • All tasks and operational contexts
    • All training and supervisory situations
  4. Review and Maintenance

    Review annually or sooner if communication issues or repeated mistakes indicate

    staff are not asking questions when unsure.

    learning_mindset_asking_questions_standard.txt 2025-11-27 00:53 phil 87a27d49bcfcc195834075759768c5ad